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Terms & Conditions

DELIVERY
Unlike other online retailers we don't charge a high delivery fee - only a flat rate of £4.95 no matter how many items you buy. Applies only to UK Mainland addresses with the following exceptions: shipping to Highlands & Islands, other remote UK locations and international shipments, please contact us at info@pebblestosand.co.uk or call us on 01295 738531 to confirm shipping charges for these areas.

We aim to ship all orders within 48hrs subject to stock availability. We will notify you on our website or after receiving your order if there is any change to this general policy. Some larger items such as garden sets, tables and chairs may take up to two weeks. We will always keep you fully informed.

STOCK AVAILABILITY
Your card will only be charged once we are 100% confident we have your product in stock and ready for delivery. We will endeavour to fulfil all orders before we charge your card. However in some instances, due to its popularity, stock supply may be out of our control. In these unlikely instances we will advise you as soon as possible and of course refund you if this is the case.

RETURNS POLICY
If for any reason your order does not fulfil your expectations, please return any goods to us in good condition within 7 days of receipt and we will gladly exchange them or refund the cost of the goods. This does not apply to 'special order' goods. Please wrap goods very securely, giving full details, and return them to us by registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded and we do not offer freepost on returned items. In the event of goods arriving damaged or not as ordered, please inform us within 24 hours and we will be happy to replace them.

Please return goods within 7 days to:
Pebbles to Sand
Newington Grounds Farm
North Newington
Banbury
Oxfordshire
OX15 6AH

CUSTOMER SERVICES
Our customers are important to us and our team at Pebbles to Sand is keen to help. If you would like further details on any of our products or have a payment or delivery question, please don’t hesitate to contact us via email at info@pebblestosand.co.uk or telephone us Monday to Friday between 9.30am and 5pm on 01295 738531

Enjoy shopping coastal furniture and nautical interiors at Pebbles to Sand.




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